Senior Advisor, IT Infrastructure (VMware Horizon VDI)

Job Title: Client Engineer – Horizon VDI & vApp Specialist

About the Role:

We are seeking a highly skilled Client Engineer with deep expertise in VMware Horizon VDI and vApp technologies to join our Horizon vApp and vDI team. In this role, you will design, implement, support, and optimize virtual desktop and application solutions that ensure a secure, performant, and seamless user experience.

You will be working across multiple business units and IT teams to drive the stability, scalability, and modernization of our virtual desktop environments.

What you’ll achieve

As a client engineer you will be responsible for managing the client IT infrastructure and environment, you will be involved in troubleshooting complex problems, working on priority incident resolutions and maintaining the client’s IT infrastructure. You will work with multiple resolver groups within the Managed Services teams to ensure incidents are root caused and resolved.  

You will:

• Troubleshoot highly complex, intricate technical problems to ensure optimal service levels
• Design, deploy, and manage VMware Horizon VDI and vApp solutions in on-premises environment.
• Work on multiple incidents and projects and be the point of escalations.
• Consider potential security risks to the customer when delivering service, support vendor escalations through direct vendor contact
• Communicate with cross-functional and inter-department teams including managerial audiences
• Perform root cause analysis and contribute to the internal knowledge bases and departmental documentation.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Undergraduate degree with 10 years of related professional experience, experience using Service Now to manage incidents, problems, and requests
• Exposure to working for large complex organizations on the following skillset:
  • VMWare Horizon
  • Intune & SCCM for applications and patching
  • M365 Administration
  • Microsoft Security Center, Defender
  • Develop and maintain custom automation scripts and tools to streamline VDI provisioning, monitoring, and maintenance processes (e.g., PowerShell, Python).
• Strong knowledge of vSphere, ESXi, vCenter, and App Volumes.
• Strong organization and planning skills to contribute to the successful delivery of program objectives.
• Assist with capacity planning, patch management, and proactive monitoring.
• Experience with troubleshooting of end user devices / user issues, ability to document processes and lifecycle management of knowledge base documents, ability to set task priority and dynamically adjust as the customer requires

Desirable Requirements

• Certifications (VMWare Horizon, M365 Certifications)
• Willingness to participate in a customer support 24/7 and On-Call rotation.
• Collaborate with software developers and DevOps teams to integrate VDI systems with CI/CD pipelines, monitoring systems, or application delivery frameworks.
• Hands-on experience developing custom tools, dashboards, or REST APIs to support virtual desktop infrastructure. Knowledge of version control systems (e.g., Git), and experience collaborating using modern development practices.Experience integrating with CI/CD pipelines or infrastructure automation platforms (e.g., Ansible, Terraform, Jenkins)