Skip to main content
Men discussion with women
検索

Shanghai, China

2025 Campus Technical Support Engineer

as rated by current and former employees

応募

2025 Campus Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Shanghai.

You will:

  • Applies technical expertise using standard operating and diagnostic procedures to resolve standard level issues. Uses standard internal diagnostic test equipment and product trace and logging procedures.
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
  • Tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Responsible for sharing all acquired knowledge concerning problem resolutions.
  • Contributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills. Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams. 
  • Validates technical information and issues early warnings and disseminates information as needed. As a 24x7x365 organization, shift work, holidays and on-call responsibilities.


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Fresh Graduate or will graduate between 2024.6 and 2025.6
  • Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
  • Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure
  • Candidates must have strong troubleshooting skills as well as presentation skills.
  • Bachelor or above degree in Computer Sciences / Information Technology related discipline.


Desirable Requirements

  • Candidate is passionate on IT technology learning and development.
  • Candidate has strong willingness to purchase a successful career in IT infrastructure.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31/8/2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R247844
Request an Accommodation 応募
WHY WORK HERE

Global Benefits

広範囲なヘルスケアプログラム

受賞歴のあるフィナンシャル・ウェルネスのツール&リソース

育児・介護のための充実した休職制度

業界をリードするウェルネスプラットフォーム

従業員支援プログラム

Jobs For You

No featured jobs. すべての応募可能な求人を見る

No recently viewed jobs. View All Opportunities

No saved jobs. View All Opportunities

新着の採用情報をいち早くお届けします

タレントネットワークに登録しませんか

あなたの経験やスキルに合致する求人情報をお知らせします

* 必須

関心選択リストから職種を選択してください。勤務地を検索し、提案リストから一つ選択してください。最後に、「追加」をクリックして、ジョブアラートを作成してください。

  • Product Services, Shanghai Shi, 中国削除
  • Engineering, Shanghai Shi, 中国削除
  • Tech Support, Shanghai Shi, 中国削除
  • Services, Shanghai Shi, 中国削除
  • Recent Graduate, Shanghai Shi, 中国削除
  • Software Engineer, Shanghai Shi, 中国削除
  • Systems Engineer, Shanghai Shi, 中国削除

情報を送信することで弊社のプライバシーポリシーを読み、弊社からのメールおよびSMSメッセージングを受け取ることに同意したことになります。