Quality Principal Engineer

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Join us to do the best work of your career and make a profound social impact as a Quality Principal Engineer on our Quality team in Taipei.

What you’ll achieve
As a Principal Quality Engineer , you will be responsible for driving continuous improvement in the quality of Dell systems, solutions, peripherals, and software as experienced by our customers. The Principal Quality Engineer works with Engineering, Manufacturing, Procurement, Supplier Quality and Product Support to ensure that Dell delivers high quality products and processes to customers. Additional responsibilities include ensuring quality goals and performance measurements are met.

You will:

• In Core Team (Program Team)as a quality representative identify and implement action resolveCustomer Experience issues, reduce dispatch rates and better customer experience.

•  Work with cross-functional team to support the CLCA process relative to portable / desktop computers.

• Drive quality improvements by eliminating sources of defects in the design, supplier, new product introduction, and mfg processes. Drive improvements in dispatch rates and warranty cost through product and process quality improvements. Drive cross-functional quality improvements focused on robust design, supplier quality management and enhanced diagnostic capability.

•  Establishes working relationships and influences/persuades at the working as well as Senior levels.Coordinate ODM Quality Improvement initiatives in Quarterly basis. Utilize product and process lessons learned to drive preventative actions and improvement plans.

• Drive cross functional WW initiatives to drive overall warranty cost reduction and customer experience improvement using 5C & 7QC Tool.Manages major risks and issues through effective contingency planning and proper escalation

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Masters or Undergraduate degree, with at least 10 years of relevant experience in a professional role. Familiar with quality tools such as DFMEA, SPC and CLCA etc.

• Strong problem solving skills using data approach

• Strong initiative and ability to work in a self-directed environment. Ability to communicate clearly through oral and written communications.

• Ability to present clear and concise information to team, internal and external customers;

• Excellent communication skills & Fluency in English.

Desirable Requirements

• Ability to frame situations and make/drive in an ambiguous environment. Ability to resolve complex problems, drive for results, innovate, think strategically.
• Excellent understanding of business goals and objectives as they relate to customer use cases and solutions.Excellent influencing skills driving cross functional alignment. Strong Cross-functional team management, strong interpersonal skills and adaptive communication style.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: May 30, 2025

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.