Technical Support Engineer

Technical Support Engineer

When your products transform the way we live and work, nothing can be left to chance. Our Test Engineering team takes charge of the testing, evaluation and validation of all our devices. We’re a team of expert engineers responsible for the development of all test cases and test tools to ensure the functionality and compatibility of our products. We’re involved in the whole testing process from preparing test and diagnostic programs to recommending changes in testing equipment procedures and designing new testing equipment.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our EMFP Test Engineering Team in Lodz.

What you’ll achieve
As a Technical Support Engineer, you will be responsible for developing and documenting test plans and test cases for newly developed or current hardware, software and solutions products based on the Business Contract product specifications. You will collaborate with designers and technologists to determine test requirements and develop test tools for test projects.

You will:
• Provide advanced technical support, assist in troubleshooting and analyzing problems with new or re-engineered products, providing recommendations to senior support teams
• Design, develop and implement troubleshooting effective methods for systems and equipment
• Report test execution progress and issues to the engineering team, and manage the issues from creation to closure
• Develop, review and implement test strategies for hardware and software products and systems
• Build and review design, functional, technical and/or user documentation, as needed

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
• 2-5 years of experience in technical support or systems configuration with a bachelor's degree in a relevant field

• Proven experience in providing L1/L2 support for computer hardware and software, with a strong understanding of system architecture and interactions
• Good understanding of hardware and software system architecture and interactions and should be able to apply it to resolve issues
• Enthusiastic about learning new tools, languages and operating systems
• Proficient in reading and understanding technical data sheets in English and Polish

Desirable Requirements

• Knowledge of programming skills in BASH, PowerShell, Python, VBA, operating systems: Windows/Linux, firmware: BIOS, device drivers, network, application administration, embedded software/firmware

• Learning attitude, high communication skills, capability to influence others to achieve results, problem solving approach, can-do mindset and experience in explaining complicated technical aspects to a non-technical audience

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: ongoing

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.