Customer Success - IT Services Management, Senior Advisor (Saudi National)

Customer Success - IT Services Management, Senior Advisor (Saudi National)

Dell Technologies customers expect great things from both our products and our services. Account Management Services is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor on our Account Services Management Team in Riyadh, Saudi Arabia

What you’ll achieve

You will manage multiple work streams, customers and service delivery processes. Prioritizing and aligning to customer needs while driving continuous improvement and developing monthly business reviews.

You will:
•Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met
•Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness
•Present operational and service-level reports and explain service-level support available to all partners
•Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
•Maintain strategic communication with CxO level / Executive leadership and drive impactful stakeholder management

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•4 to 7 years of relevant experience delivering successful complex IT services across a range of sectors
•Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion
•Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations
•Strong data management and problem-solving skills and a passion to learn and master new concepts quickly
•Outstanding communication skills and the ability to positively influence all stakeholders

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.