ServiceNow Search Optimization Specialist

ServiceNow Search Optimization Specialist

From commercial contracts to privacy and cyber security, IP to ethical practices – Legal teams at Dell Technologies always have new, interesting, and complex challenges to tackle. With the rapid evolution of technology, innovation and AI, the Legal function is being challenged to modernize practices to scale legal services provided to the business, accelerate deal velocity within the sales cycles, and align legal work to focus on the highest risk business matters for the company and across the globe, through a technology-led transformation of legal practices and the promotion of self-service.

Join us as a ServiceNow Search Optimization Specialist on our Legal Operations team in Round Rock, Texas to do the best work of your career and make a profound social impact.

What you’ll achieve

You will play a pivotal role in enhancing user experience by optimizing ServiceNow search functionalities and leveraging analytics to provide actionable insights.  Provide guidance and training to end users on how to effectively utilize ServiceNow search capabilities to maximize productivity and contribute to the Dell-wide steering committee at an enterprise level to stay abreast and shape outcomes of key decisions, updates and upcoming capabilities being considered for roll out.

You will:

• Develop and implement strategies to optimize ServiceNow search functionality for improved user experience and efficiency

• Conduct thorough analysis of search usage patterns, search results effectiveness, and user behavior using ServiceNow analytics tools

• Utilize search analytics data to identify trends, patterns, and areas for improvement, and make recommendations to enhance search relevance and accuracy

• Collaborate with stakeholders, engagement managers, business analysts, and end users, to understand search requirements and translate them into technical solutions

• Configure and customize ServiceNow search features, including search dictionaries, search sources, and search results formatting

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Bachelor’s degree in computer science, information systems, or a related field; or equivalent practical experience

• 8 years+ proven experience in optimizing search functionalities within the ServiceNow platform

• Strong understanding of ServiceNow Service Portal, including Service Catalog and Content Management System (CMS)

• Proficiency in ServiceNow scripting (JavaScript, Glide API) for customization and configuration related to search optimization

• Experience with ServiceNow reporting and analytics tools ( (e.g., Performance Analytics, Reporting, Metrics, etc.). Familiarity with search engine optimization (SEO) principles and techniques

​Desirable Requirements

• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders

• ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus

Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $113,900.00 - $147,400.00

Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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