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Facing My Next Challenge at Dell Technologies

Nikita headshot

Nikita O. | Field Services Senior Technician | Australia


“For a woman born in South Africa who moved to Australia, and whose first laptop at age 16 was a Dell Technologies, to now be working for the company twelve years later is an absolute honor and privilege.”  


Today, I am a Senior Field Service Engineer for Dell Technologies. I spent most of my previous working years in hospitality, with a focus in customer service, sales and marketing positions. As a girl growing up in the 90’s, I never expected to apply myself technically, as I was more inclined toward careers that require “soft skills.” When I was considering joining Dell, I was assured that having people skills was highly valued and that the technical skills could be taught to anyone who was willing to learn.

After almost ten years in start-ups, I am happy to finally be associated with a company of Dell’s caliber and stability. Since day one, I have been reassured that my lack of knowledge in IT would not hold me back but that a positive “can-do” attitude would benefit me. I have spent eight years in Tertiary Education institutions doing two masters, and Dell was extremely supportive of me pursuing and completing my MBA and even offered to subsidize some of the costs. This, however, is not where the learning stops — working for Dell means to constantly upgrade and update your knowledge and skills. They encourage learning within the institution, and I am constantly being exposed to new things.

I am part of a team that prioritizes the goals and job at hand and will undoubtedly drop anything they are doing to assist me when I am struggling with a project out in the field. There hasn’t been a single day where I have felt inferior to anyone within the company, no matter how senior they are, and I have always felt an equal among all my colleagues. Since joining, I have been going through a vigorous and in-depth training regimen that includes both a three-month bootcamp with coworkers from around the globe as well as a mentoring program where I got to experience one-on-one hands-on work with an experienced technician. This accelerated my confidence level so much so that after two years of doing the job alone, I am now qualified and equipped to mentor new trainees who have joined the company. I have gotten to do so halfway across the world, after getting the opportunity to transfer internationally with Dell. I am now working in Phoenix, Arizona — a major disaster recovery zone where big corporations store most of their backups. For a woman who was born in South Africa and grew up in Australia, and whose first laptop at age 16 was a Dell, to be working for the company 12 years later is an absolute honor and privilege. I cannot wait to see what is in store next!

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