Hi, my name is Dhiren Patel, and I’m a Client Solutions Specialist with Dell Technologies. I was born and raised here in Canada and currently live just north of Toronto with my wife and daughter. I am a Certified Project Management Professional with a demonstrated history of working in the information technology and the financial services industry over the last 15+ years. I’ve been passionate about technology from a young age, whether it was taking things apart to understand how they work or finding new ways to use them to solve problems. Today, that curiosity drives my focus on how our solutions delight end users, simplify IT, and advance sustainability for our customers. I have stepped into the world of creating “content”, so look out for “@dpatel_tech” on your social platforms including YouTube, Instagram, and LinkedIn!  Outside of work, I enjoy a full and active life, spending quality time with family and friends, playing softball, music, heading outdoors to camp, and explore new places whenever I can.

What advice would you give to someone who wants to combine a tech career with content creation?

Never lose sight of your purpose or the people you are doing this for. Be true to yourself and let your real personality come through. Even if it feels a bit cringe at first, I promise your communication skills will improve. You will start to notice things you never picked up on before, both verbal and non-verbal. With how far phone cameras have come, the barriers to getting started are actually quite low. You do not need to invest in expensive gear to begin. Most importantly, remember to have fun. That should always be at the top of your list. If it is not, do not be afraid to pause or step away.

How do you decide which products or features to highlight for your audience? 

Start with the who and why, not the what! Listening to outcomes a customer is trying to achieve or problems they want to solve, and linking back to technology. Can it be explained in one sentence without jargon? If not, it’s probably too deep for this audience at this stage. Often content is curated based on product launch timelines and what I perceive is worth sharing. If there’s a gap in content out there, I try and fill it.

How do you stay up-to-date with Dell’s latest innovations to keep your content fresh?

Thankfully, staying up to date on innovation is literally part of my role, so training and enablement are built into my day-to-day. I’m fortunate to have supportive leadership and encouraging teammates who are always willing to share what they know and help everyone grow. To also stay sharp, I regularly follow Dell thought leaders and solution experts through webinars and presentations, especially around Modern Workplace. This helps me hear how they translate complex concepts into plain language and real customer outcomes. I am constantly looking for fresh customer stories and case studies that show innovation in action. Then I weave those narratives into my content, so it feels real and current, not theoretical.