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Lorena’s Experience at Dell: Discovering the Power of Learning and Collaboration 

Lorena Bristan | Senior Technician, Technical Support | Panama City, Panama

Originally Published: May 8, 2025

Always fascinated by technology, Lorena joined Dell Technologies as a bilingual technical service agent. From day one, she felt supported and empowered to learn and provide quality support to clients.

     

What motivated you to choose a career in technology and join Dell Technologies?

Since I was young, I have always been fascinated by technology. I have always been interested in its ability to transform the way we live and work. I was eager to join Dell Technologies because of its industry reputation and the incredibly positive, collaborative work environment it offers. It's great to be part of a team that values creativity and passion. 

      

What learning opportunities and initiatives have you discovered at Dell Technologies?

Dell Technologies offers a variety of valuable learning opportunities. From technical training programs to personal development and leadership sessions, there's always something new to learn. Personally, I have taken advantage of various training initiatives in the use of new technologies and tools, which have expanded my skills and knowledge. Additionally, the culture of continuous learning here is inspiring and motivates me to keep growing.

Lorena at standing desk in office.

Here at Dell, the commitment to excellence and continuous improvement is deeply valued. I get the opportunity to learn something new every day and face challenges that allow me to grow professionally.

Lorena B.

Senior Technician, Technical Support

Lorena with a group of her female coworkers.

How would you describe the collaboration with your team and what impact has it had on your professional development?

The collaboration within my team is exceptional. Everyone is committed to supporting each other and sharing knowledge. Working in such a cooperative environment has helped me grow professionally, as I feel comfortably challenged and motivated to learn from my peers. This team spirit not only enhances our ability to solve problems but also fosters an environment where everyone can contribute their ideas and continuously improve.

          

How would you describe the support and inclusion of women at Dell Technologies? 

I am impressed with Dell Technologies' commitment to inclusion and support for women in the workplace. The company has implemented various initiatives to empower women in technology and other fields, such as the Women in Action employee resource group, which is open to all and offers mentoring, training, and professional development opportunities at all levels of the organization. Personally, I have seen a positive impact on my own professional development thanks to these initiatives. I feel supported and motivated to advance in my career, knowing that the company is strongly committed to ensuring all women have equal opportunities and feel valued. Inclusion is not just about meeting a standard but also about building an environment where each person can thrive and contribute to collective success.

    

To learn more about life at Dell, visit Our Stories.

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