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From Support Platforms to Security Assurance: A Journey of Leadership, Innovation and Community Engagement

Suthagaran Chelladorai | Senior Manager, Cyber Security | Cyberjaya, Malaysia

Originally Published: November 7, 2024

I embarked on my journey at Dell Technologies in June of 2005, assuming the role of senior business analyst within the Services organization. My primary focus was spearheading the support platforms, particularly the optimization of support.dell.com, where I took the reins as the lead for the Asia, Pacific, Japan and China region. In this capacity, I collaborated closely with stakeholders from diverse technical support teams, aligning business requirements with actionable strategies. A pivotal aspect of my role involved crafting narratives for content development on support.dell.com, ensuring its efficacy and relevance to our customer base.

   

I then transitioned from Services to IT, where I assumed the mantle of Global Telecom Admin team manager. Here, my team's core responsibility lay in the backend programming and provisioning of telecom services, including the ubiquitous "Avaya" desk phones utilized across Dell. Over time, my tenure saw me ascend to the position of managing the Telecom Infra & Computer Telephony Integration team where I oversaw telecom infrastructure and application projects across the Asia-Pacific region. Notable endeavors included the implementation of Avaya Softphone, Session Initiation Protocol migrations and standardizing Outsource Service Provider (OSP) architecture.

Suthagaran in a group photo

Whether through initiatives like the Buddy-Shadow program, mentor-mentee relationships or the Foundation of Leadership, Dell has provided fertile ground for my career aspirations to flourish.

Suthagaran C.

Senior Manager, Cyber Security 

Suthagaran speaks into a microphone

Presently, I serve as a senior manager for the Security Assurance team within the Security & Resilience organization, a segment nestled within Dell's cybersecurity family. This role presents formidable challenges yet offers a rewarding platform for professional growth. On a daily basis, I navigate a myriad of requests from businesses seeking security assessments for their applications and infrastructure. My team members, possessing rare and coveted skill sets, are amongst the most sought-after resources within Dell.

   

Integral to my journey at Dell has been the culture of empowerment and the array of developmental programs available. Whether through initiatives like the Buddy-Shadow program, mentor-mentee relationships or the Foundation of Leadership, Dell has provided fertile ground for my career aspirations to flourish.

   

In tandem with my professional endeavors, I've cultivated a passion for community engagement. As the lead for the True Ability Employee Resource Group (ERG) chapter in Malaysia, I've championed inclusivity for the differently abled, forging partnerships with esteemed organizations such as the National Autistic Society of Malaysia, Special Olympics Malaysia, Malaysian Federation of the Deaf and independent Non-Governmental Organizations (NGOs). These collaborations underscore Dell's commitment to social responsibility and inclusivity.

Beyond my corporate responsibilities, I actively contribute to site initiatives, serving as a committee member of the Dell Malaysia Ethics Council and as a panel member for the Dell Malaysia Domestic Inquiry committee. Moreover, I revel in personal pursuits, relishing quality time with my wife, indulging in holidays and partaking in football matches as a member of a local veteran’s team. An avid enthusiast of the English Premier League, I ardently support Liverpool Football Club.

    

My academic journey culminated in the attainment of a Bachelor of Business from Federation University Australia (formerly known as Uni of Ballarat), followed by the completion of my MBA. These milestones, coupled with my rich experiences at Dell, have sculpted a trajectory marked by leadership, innovation and a steadfast commitment to community empowerment.

   

   

To learn more about life at Dell, visit Our Stories.

Suthagaran in a group photo at a bowling alley
Suthagaran in a group photo at a holiday party with musical instruments

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