Technical Support Careers at Dell Technologies
Dell's world-class service doesn't end when a customer purchases our innovative products. No matter how complex the challenge, our Technical Support Team provides answers to our customers whenever they need help - by phone, email, online and social media. Get ready to grow your career and collaborate with diverse and open teams.
Be the one who saves someone's day
Solving problems and helping people are the key reasons to build a career in tech support. Our teams consist of advisors, reps, consultants, engineers and technicians. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.
Our expert technicians resolve customer's hardware and software needs from home to work, IT datacenters to the cloud. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Why Tech Support at Dell?
Not only will you be working with the industry’s leading technology, but you’ll also be working at a company that values you and everything you have to offer - validated by our team members and industry alike.
Work-life Balance
More than 12 years promoting a flexible work culture
Empowering Diversity
A place where everyone is welcome and where inclusivity drives innovation
Social Impact
We drive greater impact for business, people and the planet
Competitive Benefits
Healthcare coverage, retirement programs, paid time off and others
As a Manager within our Infrastructure Solutions Group, I provide our customers with predictive and reactive support for their business-critical IT. My customer base ranges from Small Businesses to Large Corporations so every day provides a new challenge to find resolutions and minimize downtime. I am a passionate leader committed to my team's career development and growth here at Dell.
Davon
Technical Support Services Manager
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