Technical Support (via social media platforms) for 2024 University Graduates

Technical Support (via social media platforms) for 2024 University Graduates

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Technician on our Technical Support Team in Bratislava.

What you’ll achieve
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Provide first-level technical support through social media platforms on Dell supplied client products  

• Identify and resolve issues affecting customer client systems  

• Use troubleshooting techniques and tools to identify technical defects/issues  

• Assume a proactive role in technical support call avoidance by identifying known problems and documenting resolutions  

• Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident 

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Fluency in English

• Graduated from university in 2024 (ideally in a computer science or related IT fields) with willingness to work from our Bratislava office

• Working knowledge of client and network architecture/technology  

• Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills  

• Excellent interpersonal and customer handling skills 

Desirable Requirements

• Using troubleshooting skills

• Experience with job-associated databases or software

Salary starting from: 1 400 EUR monthly gross

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employeesno matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locationspage.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: ongoing

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

#Profesia

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.