Incident Response Senior Analyst

Principal Accountabilities

The Security Analyst is focused on protecting our customers by providing exceptional information security services to include:

• Real-time threat analysis 
• Reference and apply Counter Threat Unit (CTU) Intelligence Services 
• First point of contact for customer interactions, conducted in a professional manner with emphasis on customer satisfaction 
• Point of coordination and collaboration with IR, Product support and other roles within SecureWorks and the Customer environment 
• Provide Advanced Intrusion Analysis 

Principal Responsibilities

• Responsible for monitoring and investigating IT security alerts, determining the source of the threat, the extent to which client assets have been compromised and making recommendations for remediation. 
• Perform analysis of security events from multiple sources including but not limited to events from endpoint detection tools, network and host-based IDS, firewall logs, system logs (Unix & Windows), mainframes, mid-range, applications, and databases. 
• Interface with clients via chat, tickets, phone calls to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value

Skills

• Good technical communication skills, both written and verbal.
• Excellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issues.
• Client-focused with a passion for delivering service excellence.
• Sense of urgency and ability to work under pressure.
• Possess high standard of integrity and confidentiality.

Education and Experience

• 1-3+ years of work experience in adjacent areas (Security Operations Center, Network Operations Center, System Administrator, Platform/Tool Support Engineer, IT Helpdesk support).
• Completion of a Bachelor’s degree or equivalent program in Computer Science, Network Security, Information Security or other applicable field.
• Previous experience in raw log files review, data correlation, and analysis (e.g., firewalls logs, network flows, intrusion detection systems, system logs).
• Awareness of Information Security concepts (malware, emerging threats, attacks, and vulnerability management).
• Previous customer support experience including the resolution of customer escalations, incident handling and reporting.

Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.