Senior Principal Engineer, Service Delivery

Senior Principal Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Principal Service Delivery Engineer on our Service Delivery Team in Draper Utah.

What you’ll achieve
As a Senior Principal Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
• Develop and maintain direct customer and broader service delivery relationships including the use of Dell Financial Services tools to gain access to monthly billing data. Sets up initial reports on supported products according to internal requirements, customer metrics and monthly billing cycles
• Assist in implementing delivery management process improvements
• Target opportunities for growth within the customer environment and be responsible for service delivery costs, service level and coordination of resources
•Participate in the design and operational execution of the customer's Hyper Converged Infrastructure/storage/Backup disaster recovery process as required
•Perform necessary Hyper Converged Infrastructure/storage/Backup  infrastructure maintenance and necessary data migration, as required

Take the first step towards your dream career.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Experience applying non-critical and new product updates on Hyper Converged Infrastructure, Storage and Backup products as-needed basis, evaluate each release for applicability, new features enhancements and bug fixes. Coordinate critical security and software patch updates with customer change management process and cyber teams

• Provides proactive recommendations to the customer IT infrastructure for improving and/or effective use of Dell Technologies IT solutions and conducts knowledge transfer for new technology features, operations management and administrative activities and collaborate with technical support (Hyper Converged Infrastructure, Storage and Backup) to help maximize their satisfaction with Dell Tech

• Actively contributes to the configuration, layout, and performance tuning of Dell Technologies IT solutions (Hyper Converged Infrastructure, Storage and Backup). Works with Deployment Team and other support team resources on Day 2 transition planning and operational readiness and billing process requirements/reporting including Monitors, reviews, and manages Dell Technologies Day 2 infrastructure, work with internal teams for developing action items connect to account strategy and roadmap milestones

• Supports ATO certification and accreditation process by providing artifacts and other materials for Management toolsets as required and Conducts knowledge transfer to address End User’s skills and resource gaps as well as ongoing technology recommendations

• TS/SCI with ability to upgrade to CI Poly if required CompTIA Security+ Certification required

Desirable Requirements

• Bachelor’s degree and Minimum of 10 to 15 years of experience on working with Dell Technology products like Vxrail, Isilon, Power Scale, Power Store, PMAX, Data Domain, Avamar and PowerFlex

• Specialist/Expert certification on Dell Hyper Converged Infrastructure, Storage and Backup products

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 03/15/2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.