Principal Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Principal Service Delivery Engineer on our Infrastructure Managed Services Team in Auckland, New Zealand.

What you’ll achieve
As a Principal Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Provide operational support for Converged and Hyper-Converged Infrastructure (comprising of Vblock, VxRail, and Dell PowerEdge MX) and the VMware vSphere/vRealize suite of applications.
• Perform troubleshooting, performance tuning, configuration changes, and upgrade of all components in the virtualized networked environment and assisting the customer with disaster recovery testing and configuration.
• Work within ITIL change, incident, and problem management framework ensuring that scheduled outages arranged to minimize customer impact whilst maintaining all hardware and software at optimal levels and during disaster recovery testing.
• Manage risks in the environment, create remediation plans, document and track to completion within an ITIL framework.
• Work with the project management team and provide technical assistance in planning and implementation of projects.
• Provide technical leadership in the continual service reviews and improvement of existing operational policies and procedures including updates to technical documentation.
• Be part of 24/7 on-call roster to provide operational support for high severity incidents and provide required technical expertise in major incident calls with the customer’s incident management team.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 6+ years of relevant experience with Converged and/or Hyper-Converged Infrastructure (e.g. Vblock, VxRail, Dell PowerEdge MX)

• Highly Proficient in VMware vSphere, vCenter, ESXi, and NSX
• Experience with Cisco and Dell network switches
• Understanding of ITIL and Agile Methodology. Strong analytical, problem solving, negotiation and organizational skills
• Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills

Desirable Requirements 

• Bachelor’s Degree (Technical)
• Experience with VMware vRealize Operations, vRealize Log Insight, and vRealize Network Insight, VMware Site Recovery Manager
• Scripting/Coding experience – PowerShell, Python, etc

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.