ServiceNow Engagement Manager

ServiceNow Engagement Manager

From commercial contracts to privacy and cyber security, IP to ethical practices – Legal teams at Dell Technologies always have new, interesting, and complex challenges to tackle. With the rapid evolution of technology, innovation and AI, the Legal function is being challenged to modernize practices to scale legal services provided to the business, accelerate deal velocity within the sales cycles, and align legal work to focus on the highest risk business matters for the company and across the globe, through a technology-led transformation of legal practices and the promotion of self-service.

Join us as a ServiceNow Engagement Manager on our Legal Operations team in Round Rock, Texas to do the best work of your career and make a profound social impact.

What you’ll achieve

You will lead our stakeholder engagements and ensure the successful implementation and adoption of ServiceNow solutions. This role is critical in driving customer satisfaction, managing project timelines, and fostering strong relationships with stakeholders. The ideal candidate will have a proven track record in project management, deep knowledge of ServiceNow platform capabilities, and excellent communication skills. You will serve as the primary point of contact for stakeholder engagements, managing relationships and expectations throughout the project lifecycle.

You will:

• Lead and coordinate ServiceNow implementation projects, ensuring delivery milestones are met on time and within budget

• Collaborate closely with stakeholders, understanding their business requirements and translating them into actionable project plans and deliverables; provide input into the ServiceNow strategic roadmap for Legal

• Collaborate closely with Dell IT partners to successfully document and submit business requirements; ensure excellence in delivering the highest quality solutions and the realization of stakeholders’ expected outcomes

• Provide strategic guidance and recommendations to clients on best practices and solutions within the ServiceNow ecosystem

• Conduct regular project status meetings, prepare progress reports, and communicate project updates to stakeholders and leadership, identifying key risks with contingency plans.

Take the first step toward your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for in this role:

Essential Requirements

• 10+ years relevant experience or equivalent combination of education/experience

• Project Management Professional (PMP) or project management experience within a corporate legal department, law firm or legal vendor firm

• Experience organizing, coordinating, and leading cross-functional teams in analyzing, and documenting business requirements, process flows, functional design and development of ServiceNow solutions.

• Strong understanding of ServiceNow platform capabilities and experience with overseeing successful implementation of ServiceNow solutions. Organizing, coordinating, and leading cross-functional teams in analyzing, documenting business requirements, process flows, functional design and development of ServiceNow solutions

• Strong experience with process optimization, business process and/or data workflows, and building/implementing large-scale global programs around technology/tools to enable a business function

Desirable Requirements

• Strong organizational skills and attention to detail, ensuring thorough documentation and adherence to project methodologies

• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Scrum Master) are a plus

Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $140,250. - $181,500.

Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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