Technical Support Technician

Technical Support Technician

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Technician on our Technical Support Team in Glasgow.

What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:
•Receive full technical training and develop excellent customer service skills
•Work closely with our customers to help solve complex problems
•Work with different areas of the business to learn and provide excellent customer service
•Drive operational excellence through quality closures and efficient management of issues
•Have the opportunity to mentor and coach other team members

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•You must have graduated in the past 12 months with a bachelors degree
•You must be able to travel to the office 3 days per week / 2 days working from home
•The ability to work well in a team and independently
•Strong problem-solving and trouble-shooting skills

Desirable Requirements
•Experience working in customer service

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 15th January 2025

Start Date: March 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.