Casablanca, Morocco
Technical Support - French & English
Technical Support - French & English
At Dell Technologies, world-class service doesn’t end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document it.
Join us as a Senior Technical Support Technician on our Technical Support Team in Casablanca to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
Solve complex problems for customers and be on top of ambitious expectations
Partner closely with customers while communicating proactively regarding the overall progress of queries
Exhibit first-class customer service
Drive operational excellence through quality closures and efficient management of issues
Have the opportunity to mentor and coach other team members
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Minimum of 1-year related experience in Technical Support
Fluent French & English
World-class customer service, phone etiquette, and work ethic
Ability to excel under pressure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
Experience with job-associated databases or software
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 24 March 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
-
Tips for a Successful Interview
There’s a lot for us to talk about. And don’t forget that this is your chance to interview Dell, too. Learn More -
Frequently Asked Questions
To help you understand our application process, we are providing a list of the most common questions. Learn More -
Sign Up for Job Alerts
Sign up, stay connected and get opportunities that match your skills sent right to your inbox. Sign Up
Global Benefits
Comprehensive Healthcare Programs
Award Winning Financial Wellness Tools and Resources
Generous Leave of Absence for New Parents and Caregivers
Industry Leading Wellness Platform
Employee Assistance Program
No recently viewed jobs. View All Opportunities
No saved jobs. View All Opportunities
Be The First To See New Opportunities
Join Our Talent Network
Sign up, stay connected and get opportunities that match your skills sent right to your inbox.