Technical Support Engineer

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Chatswood.

What you’ll achieve
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. 

You will:
•Solve complex problems for customers and be on top of ambitious expectations 
•Partner closely with customers while communicating proactively regarding overall progress of queries 
•Exhibit first-class customer service 
•Drive operational excellence through quality closures and efficient management of issues 
•Have the opportunity to mentor and coach other team members 

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements
•Graduated within the last 12 months
•World-class customer service, phone etiquette and work ethic 
•Ability to excel under pressure 
•Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures 

Desirable Requirements
•Knowledge in any of the technologies, TCP/IP Networking, VMWare, Linux (Red Hat, Ubuntu, or CentOS), Microsoft Server OS, SAN/NAS Solutions, Modular Server Solutions

•Certifications, such as: Comptia S+, MCSE, PowerEdge Associate, Network+, CCENT, CCNA or higher, LPI-2 or RHCE, VCA, VCP–DCV, VCP-NV, or equivalent

Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship and we will only be considering candidates who have graduated in the last 12 months

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. 

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 18th December 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Dell's Equal Employment Opportunity Policy Statement

Dell is committed to the principle of equal opportunity employment for all employees.