Senior Engineer, Service Delivery

Senior Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress, so we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our Service Delivery Team in Remote,Georgia.

What you’ll achieve

As a Senior Engineer in Service Delivery, you’ll provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You’ll identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement
• Proactively identify potential issues and drive resolution to avoid customer impact, facilitating continuous improvement
• Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience and relationships
• Develop strategic account growth plan along with sales and Global Services Subject Matter Experts, identifying and pursuing potential sales opportunities
• Maintain awareness of all service matters and manage customer during high priority escalations

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Be an experienced Service Delivery Engineer, with an in-depth history of executing and completing complex projects
• Strong organizational and planning skills, being able to coordinate teams across all program activities
• Proven analytical, problem solving and negotiation skills
• Be strategic and have had a successful history of growing accounts
• Proficient in appliances to include Power Protect Data Domain and iDPA; and software to include Power Protect Data Manager and Avamar

Desirable Requirements:

• Bachelors’ Degree
• Additional language skills preferred

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $88,400 - $114,400.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.